New Look! MasterCard Credit Cards Arriving May 2009
All members with a current MasterCard will receive a completely redesigned card that will allow the credit union to offer new security features that weren’t available with the old MasterCard.
New MasterCards will be sent out the first week of May. Included with this card will be important instructions on how and when to activate the new card. It is very important that you follow these instructions exactly to prevent delays in using the new card. If you will be out of town during this time and you choose to activate your card by not using your home phone, you will be prompted to provide additional identifying information.
Below are frequently asked questions about this change:
Q: Why am I receiving a new MasterCard?
A: To provide you with better security features that your existing MasterCard does not offer.
Q: When will these changes take place?
A: The change over to the new cards will take place the weekend of May 16th and 17th.
Q: Can I keep my existing card without the new security features?
A: No, these enhancements affect all MasterCards and will require all members with an existing MasterCard to receive a new one.
Q: Will I be able to keep my same card number?
A: No, the security enhancements require that a new card number be issued.
Q: Will my personal identification number (PIN) change too?
A: No, the PIN for your new card will remain the same as it is on your current card.
Q: Will I have to contact merchants that I have authorized to make recurring charges to my card?
A: Yes, if you have authorized merchants to make recurring charges to your card, you must provide them with the new card number and expiration date.
Q: How will I be able to distinguish between my old and new card?
A: The cards will have different numbers and two different designs. The new cards will feature a HFD fire truck.
Q: Will I be able to use my existing card during the change over?
A: Yes, your current card will be functional during the change over. You will need to activate and start using your new card beginning Monday, May 18th.
Q: What will happen to the balance on my existing card?
A: During the change over, your current balance will be automatically transferred to the new card.
Q: When can I expect to receive my new card?
A: Members will begin receiving their new MasterCard’s around the first week of May.
Q: Can I activate my new card as soon as I receive it?
A: No, an effective date for activation will be enclosed with the new card along with other important instructions. If you attempt to activate the card before the effective date, you will hear a response to try again later.
Q: Can I activate my new card from any phone number?
A: Yes, however if you activate it from a phone other than your main number on file (generally your home number) you will be prompted to provide certain identifying information.
Q: What should I do with my old card once I receive and activate my new one?
A: You should destroy your old card by cutting it in half, but please take care to destroy the correct card. If your new card is destroyed in error, a replacement will have to be mailed to you which could take up to 7 to 10 days.
Q: What happens if my current card is lost or stolen before the change over?
A: If you request a replacement card, please keep in mind this replacement card will only be good through the change over weekend. You will still receive a new MasterCard with a new card number and design. It is best to wait for the new card to avoid confusion.
Q: My current card is due to expire in May 2009; will I receive a renewal card and the new card?
A: No, since your card is due to renew in May, you will only receive the new card and not a renewal card.
Q: Will I be able to make a payment to my MasterCard account during the conversion?
A: You can make a payment using our website; however you will not be able to submit a payment through www.eZcardinfo.com until after the change over is completed (the weekend of May 16th & 17th).
Q: My MasterCard payments are currently done through autopay. Will they continue to be made on the new card?
A: Yes, the autopay information will carry over to the new card and your payment will process as it currently does now.
Q: Are Visa Cards affected by these security enhancements?
A: No, the Visa Cards already contain these security features.
